RSD sensor deployed but not reported back: which could be?

• A. Unable to resolve IP
• B. Deployment failed
• C. Network latency issues
• D. Sensor service disabled after install

Answer: (D)

When a sensor is installed but not reporting back, the key is that some background process must be running on the endpoint to communicate with the ePO server. If that process is disabled after install, the sensor has been deployed but cannot actively send status or data, so there’s no reporting back to ePO. Re-enabling the service (and ensuring it’s set to start on boot and allowed through the firewall) typically resolves the issue, because the sensor then resumes its regular heartbeat and data transmission.

Other possibilities involve problems that prevent any contact from the start (like DNS resolution failures) or indicate installation did not complete (deployment failed). Network latency issues can cause delays but usually don’t produce a complete lack of reporting.